Privacy Notice
Cedar Grove ABA LLC (“Cedar Grove,” “we,” “our,” or “us”) values the privacy of individuals who use our website (“the Site”), recipients of Applied Behavior Analysis (“ABA”) therapy services (“Clients” and “Clinical Services,” respectively), and their family members. This Privacy Notice (the “Notice”) describes the information that we gather from visitors, users, and others who access or use the Site (“users” or “you”), how we use and disclose such information, and the steps we take to protect such information.
This Privacy Notice describes only privacy practices of Cedar Grove, and does not cover the practices of other companies. This Notice applies only to information processed via the Site (including our contact form) and the associated non-clinical services (collectively, the “Services”). It is not a “Notice of Privacy Practices” under the Health Insurance Portability and Accountability Act (“HIPAA”) and does not describe our use or disclosure of protected health information (“PHI”) in connection with Clinical Services. If we provide Clinical Services to you or your family members, we will provide a separate HIPAA Notice of Privacy Practices that applies to those services.
Please do not submit medical records, insurance ID numbers, Social Security numbers, or other highly sensitive information through the Site’s contact form. If you choose to include information about health conditions or treatment needs in your message, you understand that you are providing that information voluntarily.
Information We Collect
Depending on how you use the Site, you may provide us with certain information related to you and your family members. This may include information that can be used to identify you, such as your name or contact information (collectively “Personal Information”). The Personal Information we obtain generally consists of (a) information you provide to us about yourself and others, (b) information we receive from other sources, and (c) automatically-collected information.
A. Information You Provide to Us
When you use the Site, you may provide us with Personal Information relating to you and your family members.
The Personal Information you provide to us may include, but is not limited to:
- Contact information (e.g., name, email, address, phone number)
- Message content you submit through the contact form (for example, general inquiry details or scheduling requests).
- Any information you choose to include in your message, which may include health-related information.
B. Information We Receive from Others
If you connect to the Site from third party sites, we may receive Personal Information about you from such third parties and combine it with Personal Information we collect through the Site.
C. Information Automatically Collected
We automatically collect certain information about individuals who use the Site, such as information about computers, devices, and browsers used to access the Site.
We may use cookies and similar technologies (such as pixels and analytics tools) to help operate the Site, understand usage, and improve performance.
Third parties may also use cookies, web beacons, or other devices to collect information when you use the Site. We do not control any cookies or other data collection tools that may be placed on the Site by a third party, and this Notice does not cover the use of such cookies and/or other data collection tools by any third party.
How We Use Your Information
Provide, Maintain, and Improve the Site
We may use your Personal Information to provide, maintain, and improve the Site and to manage our relationship with you. In particular, we may use your Personal Information to:
- Provide you with the requested Clinical Services, including responding to inquiries, communicating with you, and scheduling calls or consultations.
- Provide you with customer service or technical support
- Send you confirmations, updates, security alerts, and support and administrative messages
- Communicate with you about marketing or new services, including offers and promotions
- Detect and prevent fraud, misuse of the Site, intellectual property infringement, or other violations of this Notice or our Terms of Use
- Operate, protect, and optimize the Site and your experience, such as by performing analytics
- Troubleshoot and protect against errors
- Personalize and improve the Site
- Monitor and analyze usage and trends and otherwise measure the effectiveness of the Site
- Develop new features
- Maintain business records and comply with our legal and contractual obligations
How We Provide Personal Information to Others
We may provide the Personal Information we obtain:
- With others as you allow or direct us to
- With our business partners, vendors, and consultants who perform services on our behalf or who help us provide the Site, such as accounting, managerial, technical, marketing, or analytics providers
- To other parties as necessary or appropriate to comply with local, state, or federal laws, or to respond to a court order, judicial or other governmental subpoena or warrant, or in the event of bankruptcy proceedings
- To other parties as necessary or appropriate to protect the rights, property, or safety of us, our users, our employees, copyright owners, third parties, or the public
- To others in order to enforce or apply this Notice, our Terms of Use, or our other policies or agreements
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where information may be disclosed or transferred as one of our business assets
How We Protect Your Information
We take measures designed to protect your Personal Information including to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. Please note that any email communications you send to us may not be encrypted. We recommend that you avoid including highly sensitive information in emails or the Site’s contact form.
How We Retain Your Information
We retain your Personal Information for as long as necessary or appropriate to provide the Services and to fulfill legal compliance purposes and essential business purposes. The retention period for your Personal Information may vary depending on your use of the Services, our legal obligations, or other circumstances. For example, we may retain contact form submissions and related communications for a reasonable period to respond to your inquiry and maintain business records.
Your Privacy Rights
Residents of states with applicable privacy laws may be afforded certain rights with respect to their personal information. Depending on where you live, and subject to certain exceptions, you may be entitled to the rights described below. Please note that if you submit a request to exercise any of the below rights, we may request additional information to process your request, including to verify your identity and locate personal information we may hold about you.
- Right to access your Personal Information. You may request to access the categories and specific pieces of Personal Information that we collected about you through the Services.
- Right to delete your Personal Information. Subject to certain exceptions, you may ask us to delete the Personal Information we collected about you through the Services.
- Right to correct your Personal Information: Subject to certain exceptions, you may ask that we modify or update your personal information if it is inaccurate. Note that not all personal information is able to be corrected and we reserve the right to deny a request to correct your information where exceptions apply.
- Right to opt out of sales. Under applicable laws, certain types of sharing of Personal Information may constitute a “sale” of your Personal Information. Depending on how you use the Services, you may direct that we share your personal information with vendors or other third parties. This type of sharing does not constitute a “sale” of your personal information by us.
- Right to limit processing of Sensitive Personal Information: Under applicable laws, certain pieces of personal information may be considered “sensitive.” We may collect certain pieces of personal information that may be considered “sensitive,” such as social media credentials or payment information. Please note that we use this information to provide you with the Services and not for other purposes.
- Right to be free from discrimination. You may exercise any of the above rights without fear of being denied goods or services.
If you would like to submit a request with respect to the Personal Information we collected about you through the Services, please contact us by email at the email address under “Contact” below.
Non-U.S. Visitors
This Site and the Services are directed only to U.S. individuals.
Age Restrictions
This Site is intended for adults (parents/guardians) to contact us. We do not knowingly collect personal information directly from children under 13.
Your Choices and Opting Out
You may request deletion of Personal Information collected through the Site by emailing us at info@cedargroveaba.com. Upon such request we may retain certain information in our backup systems for a limited period of time, or as required by law, prior to deleting it.
Additionally, you may “opt out” of receiving marketing or promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
Third-Party Websites, Apps, or Other Services
The Services may be made available to you through third-party platforms or services, or may contain links to websites, apps, or services not operated by us. Please note that we are not responsible for the privacy policies or practices of platforms or services not affiliated with us. We encourage you to read and familiarize yourself with the privacy policies and practices published by those third parties.
Changes and Updates to the Notice
We reserve the right to change the provisions of this Notice at any time. Please revisit this page periodically to stay aware of any changes. If we modify this Notice, we will make it available through the Services and indicate the date of the latest revision. Your continued use of the Services after the revised Notice has become effective indicates that you have read, understood, and agreed to the current version of this Notice.
Contact
Please contact us with any questions regarding this Notice at info@cedargroveaba.com.